Frequently asked questions

Yes — free if you tell us in writing more than 48 hours before your check-in, from the Cloudbeds guest app or by email (we can't do it over the phone). Booked on another site? Cancel there. Changes depend on availability. Refunds land in 7–14 working days. Non-refundable rates, groups and the Nest Pass have their own terms.

On that same site: it's the only valid way for bookings made on other websites or through agencies. Once they're done, we email you to confirm it in our system.

Give it a few minutes and check spam or promotions. Still nothing? Message us with your name and dates and we'll resend it.

You pay the full amount when you book: by credit or debit card, Bizum, bank transfer or the methods of the site you book on. No cash. We don't usually ask for a deposit; if your booking needs one (a group, for example), we'll tell you before you arrive.

Your ID or passport and a few minutes. If your address is in Spain, add the municipality; if you have a Spanish DNI, add its support number.

No problem: once your online check-in is done, your door code is sent automatically and you can get in whenever you land. Without it, a booking with no arrival before 23:00 counts as a no-show.

Leave your bag with us for free — on arrival and departure day — and go explore while we get your bed ready.

Yes: 18. We don't host minors, not even with an adult.

One single booking of 7 nights or more for a bed in a shared dorm at any of our 13 hostels in Tenerife and Gran Canaria, switching Nests whenever you like, subject to availability. Discover the Nest Pass.

Yes! Just get the hostel manager's OK first, since the Nest Pass is in your name. Heads-up: it's never refunded.

No: the Nest Pass is for Tenerife and Gran Canaria only. In Ibiza you book direct at our two hostels, Cisne and Flamingo.

We've got 15 hostels on 3 islands: 10 in Tenerife, 3 in Gran Canaria and 2 in Ibiza. See them all by island.

Depends on your plan: surf, city, party or switching off. Browse all our hostels by island or ask Nesti, our AI assistant, to help you pick. Torn between two? Message both.

Email your Nest (you'll find the address in the directory) with your name and the dates of your stay.

If you're 10 or more travelling together, sharing dates and hostel, you can ask for a group booking.

Big crew? Even better. 😎

Yes. Group rates depend on a few things: number of people, dates, hostel and availability.

Send us your trip details and we'll tell you what we can offer.

Group bookings may have different conditions from individual bookings.

The cancellation conditions for your group will be in the booking proposal we send you.