Get in touch with Nests Hostels
Message your Nest's team directly on WhatsApp or email. Quick question? Nesti's got you.
Pick your Nest and say hi
Every hostel has its own team, so message them on WhatsApp or email. To cancel or change a booking, use email or the Cloudbeds guest app: the terms ask for written notice.
- Team: 13:00–21:00 (local time)
- Nesti, any time
Prefer a form?
Pick your Nest, tell us what's up and we'll reply by email.
Something else?
Quick answers
Yes — free if you tell us in writing more than 48 hours before your check-in, from the Cloudbeds guest app or by email (we can't do it over the phone). Booked on another site? Cancel there. Changes depend on availability. Refunds land in 7–14 working days. Non-refundable rates, groups and the Nest Pass have their own terms.
Give it a few minutes and check spam or promotions. Still nothing? Message us with your name and dates and we'll resend it.
Depends on your plan: surf, city, party or switching off. Browse all our hostels by island or ask Nesti, our AI assistant, to help you pick. Torn between two? Message both.
Your ID or passport and a few minutes. If your address is in Spain, add the municipality; if you have a Spanish DNI, add its support number.
No problem: once your online check-in is done, your door code is sent automatically and you can get in whenever you land. Without it, a booking with no arrival before 23:00 counts as a no-show.
Leave your bag with us for free — on arrival and departure day — and go explore while we get your bed ready.
Email your Nest (you'll find the address in the directory) with your name and the dates of your stay.