Cancellation policy and terms
Cancel for free up to 48 h before your check-in on standard rates. Here's the essential stuff from our terms, in plain words.
- 48 h Free cancellation before your check-in
- In writing Guest app or email, never by phone
- 7–14 working days To get your refund
Updated: 12 November 2026
Cancelling, at a glance
-
More than 48 h before check-in
You cancel for free
FreeNo charges, no fees. You get the full amount back, taxes included, on the same payment method.
-
48 h or less before
100% is charged
100%A late cancellation isn't refunded, whatever the reason: cancelled flights, strikes, illness or bad weather don't change the terms, unless the law says otherwise.
-
Arrival day, 22:59
No-show
100%No online check-in done and no arrival before 23:00? The booking counts as a no-show: 100% is charged and you lose the whole stay, not just the first night. Running late? Message your Nest before.
This applies to standard rates. Non-refundable rates, the Nest Pass and groups have their own terms: you'll find them below.
How to cancel your booking
Booked on nestshostels.com or at reception
Cancel from the Cloudbeds guest app or email your Nest. We confirm the cancellation and the refund in writing within 24 h.
Every Nest's emailBooked on another website or through an agency
Cancel on that same site: it's the only valid way for those bookings. Once they're done, we email you to confirm it in our system.
-
Never by phone
We don't accept cancellations over the phone: your notice has to be in writing.
-
Refund in 7–14 working days
Counted from when we confirm the cancellation. The final timing depends on your bank or payment method.
-
Make sure it arrives in time
It's on you that your notice reaches us within the deadline and through a valid channel.
Rates with their own terms
-
Non-refundable rates
This policy doesn't apply: if you cancel, a non-refundable rate isn't paid back.
-
Nest Pass
Valid for 3 months from purchase, only for beds in shared dorms with bunk beds and only at our Canary Islands Nests. It's in your name, but you can pass it on to someone: just get the hostel manager's OK first. It's never refunded, not even if you leave early. Its terms depend on the season you buy it in, and its use can be limited on high-demand dates. Discover the Nest Pass
-
Groups
Your group's cancellation terms come in the proposal we send you before you confirm. Group bookings
House rules
-
18+ only
We don't host minors, neither as guests nor as companions.
-
Quiet hours 23:00–08:00
No excessive noise, especially during quiet hours: everyone's sleep comes first.
-
No smoking inside
No smoking indoors, and no vapes or pipes in rooms or common areas either. Breaking this comes with a penalty.
-
No pets
Pets aren't allowed at any Nest.
-
Registered guests only
People who aren't registered can't come into the hostel or the rooms.
-
No drugs, weapons or private parties
Drugs, heavy drinking that bothers others, weapons, and parties or gatherings without the management's OK are all off-limits.
-
Cameras in common areas
For everyone's safety, common areas are recorded 24 hours a day.
-
Keep your stuff safe
We're not responsible for lost, stolen or damaged belongings, so keep them stored away.
-
Right of admission
Nest Hostels reserves the right of admission and stay under current regulations (Law 7/1995 on Tourism Planning of the Canary Islands / Balearic tourism regulations). If the rules aren't respected, we can end the stay immediately with no refund.
More terms
-
Online check-in
Guest registration is required by law. If you skip the online check-in, getting in can be delayed, or not possible, until your details are complete.
-
Payment
You pay the full amount when you book, by credit or debit card, Bizum, bank transfer or the methods of the platform you book on. No cash. Prices in euros, taxes included.
-
Room changes
Only for direct bookings and subject to availability. Moving up a category? You pay the difference right away. Moving down? We don't refund the difference: we make it up to you with extras during your stay.
-
Overbooking
If it's on us, we move you at no cost to another Nest of the same or a better category. If that's not possible, you get everything back within 24 hours.
-
Pricing errors
A clearly wrong price (€0, €1, the wrong currency) isn't binding even if it was confirmed: you choose between booking at the correct price or cancelling with a full refund.
-
Photos and videos
We share photos and videos of common areas and activities on our social media. Rather not appear? Let reception know.
-
Your data
How we handle your data and how to use your rights: it's all in our privacy policy. Privacy policy
By completing your booking you accept our Terms and Conditions. This page sums them up; the full detail is in the official document (in Spanish).
Read the Terms and ConditionsUpdated: 12 November 2026