{"id":19924,"date":"2023-10-27T10:10:31","date_gmt":"2023-10-27T09:10:31","guid":{"rendered":"https:\/\/nestshostels.com\/faq\/"},"modified":"2026-11-12T00:24:05","modified_gmt":"2026-11-12T00:24:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/nestshostels.com\/en\/faq\/","title":{"rendered":"FAQ: Questions and Answers &#8211; Support"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Check-in and Check-out Policies<\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 Check-in: 2:00 PM<\/p>\n\n<p class=\"wp-block-paragraph\">\u2022 Check-out: 10:30<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Cancellation Policies and Property Info<\/h3>\n\n<p class=\"wp-block-paragraph\"><strong><br\/>By completing your booking, you acknowledge that you\u2019ve read, understood, and fully accepted these Terms and Conditions.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">These terms kick in right when you confirm your booking and stay in effect throughout your entire stay, as well as for any future communication or arrangements with Nest Hostels. For the full details, you can check out the official document here: <strong><a href=\"https:\/\/nest-comunicacion.notion.site\/ebd\/2322445fb179805e86f0c581cf569801\">Read Me (Terms and Conditions)<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong><u>Key Policy Overview:<\/u><\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Free cancellation<\/strong> is available on standard bookings with at least 48 hours&#8217; notice before your arrival date, just let us know through our official channels.<\/li>\n\n\n\n<li><strong>No show, late cancellations, and promotional rates<\/strong>: there won\u2019t be any refunds.<\/li>\n\n\n\n<li><strong>Nest Pass Promotion<\/strong>: valid for 3 months from purchase, <strong>non-refundable<\/strong>, applicable only in <strong>shared dorm rooms with bunk beds<\/strong> in <strong>the Canary Islands<\/strong>.<\/li>\n\n\n\n<li><strong>Group bookings<\/strong>: These come with special conditions that we\u2019ll agree on before confirming.<\/li>\n\n\n\n<li><strong>Check out our House Rules<\/strong> (section &#8220;E&#8221;) to learn about behaviors and situations that aren&#8217;t allowed in our accommodations.<\/li>\n\n\n\n<li><strong>We reserve the Right of Admission<\/strong> to keep everyone safe, happy, and following the house rules.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">We&#8217;ve got amazing prices <b>if you stay for more than a week.<\/b><\/p>\n\n<p class=\"wp-block-paragraph\">\u2014 Move around freely in our <b>hostels<\/b> and get to know our Nest family!<\/p>\n\n<h2 class=\"wp-block-heading\">You decide when, where, and how!<\/h2>\n\n<p class=\"wp-block-paragraph\">We&#8217;re the only place to stay in Tenerife that gives you <b>freedom to move<\/b> with six hostels and a <b>super affordable pass<\/b>. <a href=\"https:\/\/nestshostels.com\/en\/ofertas-hostal-barato-tenerife\/\" target=\"_blank\" rel=\"noopener\">Check out the Nest Pass!<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">And just when you thought it couldn&#8217;t get any better, we\u2019ve crafted <b>unique and unforgettable experiences<\/b>. Are you ready to dive in?<\/p>\n\n<h2 class=\"wp-block-heading\">Stay with our Nest family!<\/h2>\n\n<p class=\"wp-block-paragraph\">Five hostels where you can explore <b>the island and meet all its travelers<\/b>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Check-in and Check-out Policies \u2022 Check-in: 2:00 PM \u2022 Check-out: 10:30 Cancellation Policies and Property Info By completing your booking, you acknowledge that you\u2019ve read, understood, and fully accepted these Terms and Conditions. These terms kick in right when you confirm your booking and stay in effect throughout your entire stay, as well as for<a href=\"https:\/\/nestshostels.com\/en\/faq\/\">Keep reading <span class=\"sr-only\">&#8220;FAQ: Questions and Answers &#8211; Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":13606,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19924","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"remove-header-title":false,"background-position":"center center","header_bg_mobile":null,"json-ld":"","faqs":null,"hostel_video_youtube":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ: bookings, check-in and the Nest Pass | Nests Hostels<\/title>\n<meta name=\"description\" content=\"Cancelling a booking, arriving late, online check-in, the Nest Pass, groups and our 15 hostels: the quick answers, all in one place.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nestshostels.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ: bookings, check-in and the Nest Pass | Nests Hostels\" \/>\n<meta property=\"og:description\" content=\"Cancelling a booking, arriving late, online check-in, the Nest Pass, groups and our 15 hostels: the quick answers, all in one place.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nestshostels.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Nests Hostels\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nesthosteltenerife\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-12T00:24:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nestshostels.com\/wp-content\/uploads\/recepcion-puerto-nest-hostel-recepcion-1024x683.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"FAQ: bookings, check-in and the Nest Pass | Nests Hostels\" \/>\n<meta name=\"twitter:description\" content=\"Cancelling a booking, arriving late, online check-in, the Nest Pass, groups and our 15 hostels: the quick answers, all in one place.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/nestshostels.com\/wp-content\/uploads\/recepcion-puerto-nest-hostel-recepcion-1024x683.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/faq\\\/\",\"name\":\"FAQ: bookings, check-in and the Nest Pass | Nests Hostels\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/faq\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/faq\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/nestshostels.com\\\/wp-content\\\/uploads\\\/reception-puerto-nest-hostel.jpg\",\"datePublished\":\"2023-10-27T09:10:31+00:00\",\"dateModified\":\"2026-11-12T00:24:05+00:00\",\"description\":\"Cancelling a booking, arriving late, online check-in, the Nest Pass, groups and our 15 hostels: the quick answers, all in one place.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/nestshostels.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/faq\\\/#primaryimage\",\"url\":\"https:\\\/\\\/nestshostels.com\\\/wp-content\\\/uploads\\\/reception-puerto-nest-hostel.jpg\",\"contentUrl\":\"https:\\\/\\\/nestshostels.com\\\/wp-content\\\/uploads\\\/reception-puerto-nest-hostel.jpg\",\"width\":1280,\"height\":853,\"caption\":\"Recepci\u00f3n Hostal Puerto Nest - Tenerife\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ: Questions and Answers &#8211; Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/\",\"name\":\"Nests Hostels\",\"description\":\"Tenerife Hostels for Travellers &amp; Digital Nomads\",\"publisher\":{\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/#organization\"},\"alternateName\":\"Nest\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/#organization\",\"name\":\"Nests Hostels\",\"alternateName\":\"Nest\",\"url\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/nestshostels.com\\\/wp-content\\\/uploads\\\/logo-nests-hostel.webp\",\"contentUrl\":\"https:\\\/\\\/nestshostels.com\\\/wp-content\\\/uploads\\\/logo-nests-hostel.webp\",\"width\":200,\"height\":217,\"caption\":\"Nests Hostels\"},\"image\":{\"@id\":\"https:\\\/\\\/nestshostels.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/nesthosteltenerife\\\/\",\"https:\\\/\\\/www.instagram.com\\\/nestshostels\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@nestshostels\",\"https:\\\/\\\/www.threads.com\\\/@nestshostels\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@nestshostels\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ: bookings, check-in and the Nest Pass | Nests Hostels","description":"Cancelling a booking, arriving late, online check-in, the Nest Pass, groups and our 15 hostels: the quick answers, all in one place.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nestshostels.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ: bookings, check-in and the Nest Pass | Nests Hostels","og_description":"Cancelling a booking, arriving late, online check-in, the Nest Pass, groups and our 15 hostels: the quick answers, all in one place.","og_url":"https:\/\/nestshostels.com\/en\/faq\/","og_site_name":"Nests Hostels","article_publisher":"https:\/\/www.facebook.com\/nesthosteltenerife\/","article_modified_time":"2026-11-12T00:24:05+00:00","og_image":[{"url":"https:\/\/nestshostels.com\/wp-content\/uploads\/recepcion-puerto-nest-hostel-recepcion-1024x683.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_title":"FAQ: bookings, check-in and the Nest Pass | Nests Hostels","twitter_description":"Cancelling a booking, arriving late, online check-in, the Nest Pass, groups and our 15 hostels: the quick answers, all in one place.","twitter_image":"https:\/\/nestshostels.com\/wp-content\/uploads\/recepcion-puerto-nest-hostel-recepcion-1024x683.jpg","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/nestshostels.com\/en\/faq\/","url":"https:\/\/nestshostels.com\/en\/faq\/","name":"FAQ: bookings, check-in and the Nest Pass | Nests Hostels","isPartOf":{"@id":"https:\/\/nestshostels.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/nestshostels.com\/en\/faq\/#primaryimage"},"image":{"@id":"https:\/\/nestshostels.com\/en\/faq\/#primaryimage"},"thumbnailUrl":"https:\/\/nestshostels.com\/wp-content\/uploads\/reception-puerto-nest-hostel.jpg","datePublished":"2023-10-27T09:10:31+00:00","dateModified":"2026-11-12T00:24:05+00:00","description":"Cancelling a booking, arriving late, online check-in, the Nest Pass, groups and our 15 hostels: the quick answers, all in one place.","breadcrumb":{"@id":"https:\/\/nestshostels.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nestshostels.com\/en\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/nestshostels.com\/en\/faq\/#primaryimage","url":"https:\/\/nestshostels.com\/wp-content\/uploads\/reception-puerto-nest-hostel.jpg","contentUrl":"https:\/\/nestshostels.com\/wp-content\/uploads\/reception-puerto-nest-hostel.jpg","width":1280,"height":853,"caption":"Recepci\u00f3n Hostal Puerto Nest - Tenerife"},{"@type":"BreadcrumbList","@id":"https:\/\/nestshostels.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/nestshostels.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ: Questions and Answers &#8211; Support"}]},{"@type":"WebSite","@id":"https:\/\/nestshostels.com\/en\/#website","url":"https:\/\/nestshostels.com\/en\/","name":"Nests Hostels","description":"Tenerife Hostels for Travellers &amp; Digital Nomads","publisher":{"@id":"https:\/\/nestshostels.com\/en\/#organization"},"alternateName":"Nest","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nestshostels.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/nestshostels.com\/en\/#organization","name":"Nests Hostels","alternateName":"Nest","url":"https:\/\/nestshostels.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/nestshostels.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/nestshostels.com\/wp-content\/uploads\/logo-nests-hostel.webp","contentUrl":"https:\/\/nestshostels.com\/wp-content\/uploads\/logo-nests-hostel.webp","width":200,"height":217,"caption":"Nests Hostels"},"image":{"@id":"https:\/\/nestshostels.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/nesthosteltenerife\/","https:\/\/www.instagram.com\/nestshostels\/","https:\/\/www.tiktok.com\/@nestshostels","https:\/\/www.threads.com\/@nestshostels\/","https:\/\/www.youtube.com\/@nestshostels\/"]}]}},"_links":{"self":[{"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/pages\/19924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/comments?post=19924"}],"version-history":[{"count":2,"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/pages\/19924\/revisions"}],"predecessor-version":[{"id":19944,"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/pages\/19924\/revisions\/19944"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/media\/13606"}],"wp:attachment":[{"href":"https:\/\/nestshostels.com\/en\/wp-json\/wp\/v2\/media?parent=19924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}